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PHOTOS
PRACTICAL
TOGAF CERTIFICATION
4 DAY CERTIFICATION COURSE
19 - 22 OCT 2010 KUALA LUMPUR MALAYSIA
25
- 28 OCT 2010 SINGAPORE
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Michael
Schnellbuegel |
Michael
is a TOGAF certified expert with long years of experience
in Process and Architecture consulting and training.
He is a member of the Association of Enterprise
Architects (a|EA), and through PROMIS Solutions
AG, in the Open Group. After
his study, Michael was working for long years as
Programme Manager and has gained fundamental experience
in
the
management of of
complex international projects. This practical experience
with
processes and
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architectures led to a consulting activity in process
and architecture modeling and optimisation and finally
in the foundation of PROMIS. Promis Solutions AG,
has since its foundation, focused on enterprise
architecture and has expanded its core theme by
merging with a tool vendor. PROMIS offers its products
and services worldwide and has international operating
enterprises as well as administrations as customers.
Michael
has conducted several public training courses with
participants from Hewlett Packard Belgium and Germany,
PriceWaterhouseCoopers Switzerland, KPMG Austria,
Metropolitan Railroads South Africa, General Motors
Austria, to name a few. Michael has also conducted
in-house training courses for a number of organisations
including MTN Nigeria, Banif Bank Portugal and Colmobil
Israel.
His consulting experience has included several engagements
with customers in Germany in different verticals
as well as public administration like the State
of Hamburg.
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PHOTOS
FROM PREVIOUS EVENTS
THE
GOVERNMENT ENTERPRISE ARCHITECTURE FORUM '09
Creating Value, Driving Value, Showing Value
21 -24 APRIL 2009 PARK ROYAL HOTEL SINGAPORE
THE FORUM FACILITATORS AND PRESENTERS
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Sushil
Chatterji, Director and Principal Consultant, Edutech
Enterprises (Singapore)
Sushil Chatterji is Director &
Principal Consultant of Edutech Enterprises (a specialist
advisory consulting and training company). Sushil
has been providing consulting and training services
in Europe and the South East Asian region over the
last 10 |
years.
His primary areas of engagement are in Business
Governance of IT, and Enterprise Architecture for
Business Transformation. He
has worked with such
client organisations as the European Commission,
ABN AMRO, Hewlett Packard, Bank Negara Malaysia,
DRB-Hicom Malaysia, Citibank, Petroleum Corporation
of Thailand (PTT), Singapore Airlines, DBS Bank,
United Overseas Bank, Infocomm Development Authority
of Singapore, Central Provident Fund Board of Singapore,
and Singapore National Library Board.
Sushil
works independently and together with associates
to provide learning, facilitation and strategy
deployment services to assist organisations in
integrating process, knowledge, technology and
change approaches for improving business and organisational
performance. A strong proponent of Business Governance
of IT, and Enterprise Architecture for Business
Transformation, Sushil advises, coaches, trains
and mentors using best practices, frameworks and
process-improvement
methodologies. He is a trainer and speaker at
industry seminars, conferences and workshops.
At
the forefront of developments in Governance of
IT, Sushil is a member of the global expert development
team of COBIT, the de facto IT Governance control
framework from the IT Governance Institute (ITGI),
and its related Value Management framework, Val
IT. He is an accredited trainer in IT Governance
(by the ITGI), and is adjunct lecturer at the
Solvay Brussels School of Business and Economics
for its Executive Masters in IT Governance programme.
Sushil is a Subject Matter Expert (SME) member
of the ISO workgroup on IT Governance which recently
published the first worldwide standard in this
area. Among his affiliations, Sushil is partner
of ICTControl in Brussels (www.ictcontol.eu).
In this consortium of specialists, he is responsible
for the Value Governance and Enterprise Architecture
practice area. He is member of the Global Enterprise
Architecture Organisation (GEAO), the Singapore
Institute of Directors (SID), and the Institute
of Management Consultants (IMC). He holds a Masters
degree in Business Management and has professional
certification in Enterprise Architecture and also
Managing Information Technology from the U.S.
Having more than 25 years’ experience in
the IT industry, Sushil has held such positions
as:
- Senior Consultant, META Group Asia Pacific
- Regional Director – Asia Pacific, Software
Publishing Corporation
- Regional Sales Director – ASK Group/Ingres
- Deputy Director – Industry Division, Singapore
National Computer Board
- Sales Director – SEMA Group Asia Pacific
- Business Representative – IBM Singapore
Sushil will draw the link between Business
Value and EA.
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Dr
Leong Mun Kew, Chief Technology Officer and Deputy
Chief Information Officer,
National Library Board
Leong
Mun Kew is responsible for ensuring the alignment
of IT to business strategy, and for looking at future
technology directions. |
Prior
to his current rolet, Mun Kew was Principal Scientist
and Programme Director for Services Research at
the A*STAR Institute for Infocomm Research.
From 1999 to 2001, Mun Kew was VP and CTO at an
IT startup delivering custom distributed deep search
technologies and services. His personal research
was in information retrieval, mobile and social
information management, educational technologies,
digital libraries and distributed multilingual search
systems. He has published and patented in these
areas, and is an invited speaker at many talks.
Mun Kew received his PhD from Stanford University.
He has more than 20 years of R&D and commercial
experience in IT. He serves as a member of the Advisory
Board for the School of IT at Temasek Polytechnic,
the advisory board of the AIRS Symposium series,
and was formerly Adjunct Associate Professor at
the National Institute of Education.
We
chat to Mun Kew about EA developments at the NLB.
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Kevin
Lee Smith, Director
Pragmatic EA (UK)
Kevin Lee Smith is the founder of
Pragmatic EA, the company that launched the Pragmatic
EA Framework (PeaF) in November 2008 after many
years of development. From a sea of EA
noise and hype, PeaF “Cuts EA to the Bone”
and provides a quick start toolkit necessary to
begin
and sustain an Enterprise Architecture initiative.
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Kevin
has been involved in numerous and varied consulting
engagements such as Deutsche bank, BAA, GEC Marconi,
Singapore Telecoms, Reuters, Which?, The Rural
Payment Agency, The National Police Improvement
Agency and Ordnance Survey. His engagements have
taken him across the globe from Europe to South
East Asia and America.
Pragmatic EA launched the Pragmatic EA Framework
(PeaF) in November 2008 after many years of development.From
a sea of EA noise and hype, PeaF “Cuts EA
to the Bone” and provides a quick start
toolkit necessary to begin and sustain an Enterprise
Architecture initiative.Pragmatic
EA are committed to providing a no-nonsense EA
framework which benefits organisations and government
bodies on a global scale.
Kevin gives us an insight into Enterprise
Debt and why its important for us to understand
it.
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David
Goldwich, Director and Principal Consultant, Gold
Star (Singapore)
Author
of Why Did the Chicken Cross the Road? Lessons
in Effective Communication
David
Goldwich earned an MBA degree, concentrating in
Business Management and Organisation. |
He
later earned a Juris Doctor degree and practiced
law in the United States for over ten years. Recognising
that lawyers focus on problems rather than solutions,
David turned to education and training as ways of
producing positive change.
He has lectured and developed course materials at
institutions of higher learning in the United States
and Singapore. David is also a trained mediator
and has experience in managing a business.
David shows us how to negotiate like an
expert.
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John Grygorcewicz, Principal
Bispro Consulting (Indonesia)
John
has been working with major government and private
organisations in Asia in the areas of performance
improvement enabled by technology. This focus has
not only been on the effective use of technology
but
also about how the organisation |
has to modify its operational workflows, and in
many cases its operating structure to successfully
introduce and manage automation that is brought
about by technology.
As a previous Principal with Ernst & Young’s
usiness Risk Services practice , focusing on systems
and processes,and now Managing Director of his own
performance improvement advisory consultancy, he
has a strong understanding of the issues regarding
visibility of both the technology environment as
well as the business architecture to ensure informed
and correct decision making can be carried out,
as well as managing the risk and continuity issues
that need to be considered. John is a seasoned EA
consultant to both the corporate and government
sector in Indonesia.
John will help us take better stock of where
we are, driving a sense of realism in our EA project
scope and getting us closer to project success.
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Janice
Lua, co-founder of the Facilitators Network Singapore.
IAF
Certified Professional Facilitator and PMI certified
Project Management Professional
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Janice Lua has more than 16 years experience with
MNEs in computing, project management, quality management,
training and 10 years experience in facilitating
organisation-wide change management, business process
re-engineering, team building, creativity &
innovation & planning for government agencies
in Singapore. She has several years of experience
in supporting a national-scale project, involving
cross-cultural interactions.
Janice leads a World Café session
on the Technical Architecture Domain where we will
discuss best practices, implementation and strategic
planning.
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Prabu
K Naidu, co-founder of the Facilitators Network
Singapore.
Certified Professional Facilitator (CPF) |
Prabu K Naidu's 19 years of MNE experience (1980-1999)
with Philips, AT&T and Compaq spanned diverse
functions in Engineering, Materials, Project Management,
TQM, HRD, Managing Change and Supply Chain Re-Engineering.
These have set the foundation for his current
ten years of training, facilitation and consulting
work in organisational development.
A part-time lecturer of Organisational Behaviour
at the Singapore Human Resources Institute, Prabu
is also the only Master Facilitator in Relationship
Awareness™ in Singapore (PSP USA).
Prabu
will lead an Open Space Technology session on
Performance Accountability : Essential Practices
to EA Success.
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Ricky
Lien, Director
Mindset Media
Ricky
Lien specialises in programmes for individuals and
organisations on communication skills.
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Ricky has breakthrough practices for creativity
in all human enterprises. His genius for creating
innovative paradigms for personal and professional
fulfillment is unexcelled. A professional speaker
and trainer in leadership, communications, sales,
motivation and self-confidence, Ricky is a trained
facilitator, an accredited administrator of the
Myers-Briggs Type Indicator (MBTI), Whole Brain
Technology, ThinkOnYourFeet©, DiSC Personal
Profile, an NLP Practitioner & a certified National
Australian Assessor & Workplace Trainer.
Ricky uses scenario learning to show us
how to communicate better and take control of our
conversations.
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Sum
Tuck Wah, Partner
Director of Technology Practice, Kepner-Tregoe Asia
Pacific
An
expert in applying Kepner-Tregoe's critical thinking
process, Tuck Wah is well versed in the importance
of managing operational improvements across the
organisation. |
Being a Six Sigma Black Belt, Tuck Wah has the expertise
and vision to help clients reduce operational complexity
and improve operational efficiency.
Tuck Wah has a bachelor's degree in engineering,
graduating with honours from Nanyang Technological
Institute, and an MBA in international business
and finance, graduating with honours from Oklahoma
State University. Prior to joining Kepner-Tregoe,
he worked in process engineering, new product development
and plant management.
Tuck Wah will show us how to ask the right
questions in our quest to solve problems in the
EA projects.
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THE 3C CONTACT CENTRE LEADERSHIP
SUMMIT
'09
24 -25 FEBRUARY 2009 KUALA LUMPUR
THE
SUMMIT FACILITATORS AND PRESENTERS
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Dr Debashis Chatterjee has taught
for more than a decade at the Indian Institute of
Management (IIM) at Lucknow and Calcutta.He pioneered
and founded the global centre for Leadership and
Human Values at IIM Lucknow. |
Currently Dean of the Leadership Centre at the SP
Jain Centre of Management in Singapore, Debashis
is author of several internationally published books.
Dr Chatterjee has been described as one of the "thought
leaders" of the world by Professor John Kotter
of the Harvard Business School for his contribution
to the theory and practice of leadership.
Dr Chatterjee will lead us in a transformation
exercise by focusing on re-generating our mental
models. |
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John L. Epps is one of the original
designers of the LENS Technology of Participation
(ToPTM). Dr. Epps has conducted seminars and consultations
on an in-house basis for more than 300 organisations
throughout Southeast Asia, the U.S.A., and Europe.
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As a director of LENS International in Malaysia
and Singapore, he consults with groups on the subjects
of strategic thinking, facilitation methods, customer
service, and leadership development.
Dr. Epps will facilitate the ideation session
on driving execution of plans. |
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Sulynn Choong is a Positive Change
Consultant / Coach with Human Capital Perspectives
and the Founder / Chief Engagement Officer at the
Asian Center for Applied Positive Psychology (ACAPP).
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Sulynn
works with organisations to energise their workforce
for outstanding performance. Combining practical
corporate experience with evidence-based research
in positive psychology, she assists CEOs in evaluating
their organisations’ existing and proposed
change initiatives for coherence, congruence, relevance
and positive impact through strategic road-mapping
and targeted interventions.
Sulynn designs and implements strength-based programmes
that facilitate building positive workplaces, and
conducts in-house individual and group coaching
sessions/ workshops that focus on enabling leaders
and managers to fully engage in their roles while
developing quality interpersonal relationships,
thus enhancing both corporate results and individual
well-being.
Sulynn says that every day is a good day
and will show you how and why. |
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Olivia Ohlen is a counselling psychologist
and a corporate coach specialising in developing
and implementing Employee Assistance Programmes
for large multinational organisations in the mining
industry. |
The programmes address all levels of the organisational
structure from leadership coaching and training
to counselling and stress management for the employee
base.
Wellness in the workplace improves performance,
motivation and retention of staff. The new century
corporations are transforming their organisational
culture and the coaching process leads to empowerment,
open communication and cohesive team work.
With prior bases in the Gold Coast, Australia and
most recently in Noumea, New Caledonia, Olivia is
now based in Kuala Lumpur.
Olivia will provide a live coaching session.
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Julian Leicester is Director of
Beat Fear Sdn Bhd and Malaysia’s leading subconscious
specialist. He has trained MLM groups, Insurance
teams, state government management groups, large
corporations and conducted high tech publics seminars
and media events. |
Julian
is a National Record holder in the Malaysia Book
of Records for beat the fear of heights public seminar
together with Menara Kuala Lumpur in July 2003.
Julian was also the Mental Coach for Adidas' 24
Hour Challenge Run - Impossible is Nothing campaign.
A popular newspaper columnist on Hypnotherapy, Julian
has also coached the team for the China Winter Games
in 2007. A certified National Service Trainer for
character building programmes in 2004, Julian also
conducted Malaysia's first Choose to Stop Smoking
Seminar, which achieved high results in the newspaper.
Julian will help you eliminate your fear.
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Sum Tuck Wah is the Partner, Director
of Technology Practice, Kepner-Tregoe Asia Pacific.
An expert in applying Kepner-Tregoe's critical thinking
process to the contact centre industry, Tuck Wah
is well versed in the importance of managing operational
improvements across the organisation. |
Being
a Six Sigma Black Belt, Tuck Wah has the expertise
and vision to help clients reduce operational complexity
and improve operational efficiency.
Tuck Wah has a bachelor's degree in engineering,
graduating with honours from Nanyang Technological
Institute, and an MBA in international business
and finance, graduating with honours from Oklahoma
State University. Prior to joining Kepner-Tregoe,
he worked in process engineering, new product development
and plant management.
Tuck Wah will show us how to ask the right
questions in our quest to solve problems in the
Contact Centre.
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Ann Epps, AF Certified Professional
Facilitator and Assessor, LENS International (M)
Sdn Bhd |
Ann will facilitate a dialogue on Getting
what You Need on 25 February. |
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Lolitta Suffian is
the Site Director, Malaysia Operations
TeleTech. Lolita started as an agent for
a customer service helpdesk at a local outsourcing
company servicing the Australian market. |
Lolitta
then moved on to become Team Leader in another local
outsourcing company. With her vast experience in
contact centre operations, she then accepted the
role of Operations Manager at another contact centre.
Moving on upwards to become Senior Operations Manager,
Lolitta now manages the Malaysian operations for
TeleTech. COPC certified and Six Sigma trained,
Lolitta values quality and has proved to be effective
in developing and facilitating the implementation
of a world-class strategy to enable customer service
excellence in all, at TeleTech.
Lolitta will be featured in the live interview on
24 February.
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Dr Allen Teh is
the Founder and Chief Executive of the Centre for
Customer Care (CCC) Malaysia. He has conducted
extensive research worldwide on customer service
as well as customer behaviour as related to business. |
And his latest piece of research lies in Emotional
Quotient (EQ) and how it impacts on business profitability
through employee work performance.
With more than 28 years experience in service operations
and Human Resource Management, Allen is an experienced
Customer Service Consultant, HR Consultant and Executive
Search Consultant.
Allen has held senior managerial positions in diverse
industries such as food and beverage, entertainment,
manufacturing, property development and construction.
A trainer and consultant, Allen has provided training
and consultancy to a number of banks, governmental
bodies, insurance firms, direct-selling outfits,
fast-food restaurants and contact centres. Allen
holds a Doctorate Degree in Business Administration
from Southern Cross University, Australia and an
MBA from the University of Dubuque, Iowa in the
US.
Allen
will help us take better control of our conversations
on 24 February.
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Bhavesh S Patel is
a Performance Coach, an NLP Master Practitioner
and an Open Space Technology (OST) Facilitator.
For the last 10 years he has been coaching, training
and facilitating individuals and groups. |
He
has worked with both business and civil society
in over 20 countries across the world. Having recently
arrived from the UK, he is now based in Malaysia
and runs Group Solutions, a practise area of People
Potential. OST provides a method for engaging the
whole system in identifying needs, developing solutions
and building consensus in organisations.
Bhavesh will run a session on developing
leaders using the Open Space format on 25 February.
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