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focus areas
contact centre management enterprise architecture business skills for IT
CONTACT CENTRE
MANAGEMENT
ENTERPRISE ARCHITECTURE BUSINESS SKILLS FOR IT
business transformation    
BUSINESS TRANSFORMATION    
 

Enabling Business Transformation (3 Day Workshop)
architecting technology-enabled transformation
26 - 28 November 2008 | Hong Kong


The 3rd Annual
Enterprise Architecture Summit 2008

Summit from 29 September - 3 October 2008 at the Grand Hyatt Singapore


Business Skills for IT Managers
(1 Day Workshop)
21 July Park Royal Hotel on Beach Road , Singapore
22 July Eastin Hotel Petaling Jaya, Malaysia
23 July Swissotel LeConcorde Hotel, Bangkok



3C Contact Centre Summit
(2 day Summit)
14-15 May 2008 | Crowne Plaza Hotel Kuala Lumpur, Malaysia

EA Fundamentals. Planning and Executing Enterprise Architecture (2 day workshop)
12-13 March 2008 | Swissotel Le Concorde Bangkok, Thailand

Business Skills for Enterprise Architects (1 day workshop)
29 February 2008 | The ParkRoyal on Beach Road Hotel, Singapore


public courses 2007
3C | Contact Centre Caucus
(networking forum)
29 Nov 2007 | Eastin Hotel, Petaling Jaya, Selangor, Malaysia


The Enterprise Architecture Summit 2007 (Summit)
Bigger. Better. Bolder. The 2nd Annual Enterprise Architecture Summit. 15 -19 October 2007 at the Grand Hyatt Singapore

3C | Contact Centre Caucus (networking forum)
31 May 2007 | Eastin Hotel, Petaling Jaya, Selangor, Malaysia
We caught up with Mohan Nair from HSBC recently. He is one of the featured special guest presenters at the upcoming 3C forum. Read more about it...


Enterprise Architecture for Government
(Specialist Training Course)
21 - 23 March 2007 | Park Royal Hotel, Singapore        



public course schedule 2006

3C | Contact Centre Caucus (networking forum)
12 October 2006 | Eastin Hotel, Petaling Jaya, Selangor, Malaysia
The 3C Contact Centre Caucus is a newly launched privately managed and
independent forum. Its  aim - to bring contact centre managers together on a
regular basis, to share and learn with other managers and leaders about their
experiences in growing and managing their contact centre.


The Enterprise Architecture Summit 2006
The 1st Annual Summit 25-28 September 2006 | Grand Hyatt Singapore

Corporate Fraud Management for the Insurance Industry
(InHouse Specialist Training Course)
13-15 February 2006 | Kuala Lumpur | Singapore




public course schedule 2005


Optimizing HR Processes for Better Business Outcomes (Specialist Training Course)
This 2 day specialist training course is aimed at HR practitioners who desire a better understanding of how Service Quality can be linked to HR process optimization... more
17 - 18 Oct 2005 | Kuala Lumpur
19 - 20 Oct 2005 | Singapore


Forecasting and Scheduling : Best Practice Capacity Planning in Contact Centres
(Specialist Training Course)
Specifically relevant to both inbound and outbound contact centres, this Specialist Training Course is being run exclusively here in Kuala Lumpur and Singapore this August. It consists of a 2 day course on Best Practice Capacity Plannning with an optional extension 3rd day focusing on Real Time Queue Management Techniques and Capacity Planning Implementation. Highly interactive and case study based... more
10 - 12 August 2005 | Kuala Lumpur
16 - 18 August 2005 | Singapore

Corporate Fraud : Detection Risk Management and Prevention
(Seminar)
This 2 day hands on seminar + workshop aims to cover these issues from the ground up, dealing with the realities of the risk of fraud, establishing and reviewing your fraud control plan, establishing a communication policy and preventative management ...more

18 - 19 August 2005 | Kuala Lumpur
22 - 23 August 2005 | Singapore


Project Management Asia Pacific 2005 Conference
(Conference)
This is a 2 day conference with an optional add-on workshop on Benefits Management. Case study focused. Key issues covered include aligning project management with corporate strategy, principal issues in proposal development, conducting a post mortem...
more

24 - 26 May 2005 | Kuala Lumpur


A Call to Excellence. Series 1: Contact Centre Strategy Guide
(Seminar Series)
This is a first in a series of specialised seminars specifically designed for the contact centre industry to address high level management issues....
more
21 - 22 February 2005 | Kuala Lumpur



corporate hospitality 2005


The National Corporate Trivia Challenge 2005
25 Nov 2005 | Kuala Lumpur ... more
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